FAQ
General
Yes, our services are focused across the UK, with a strong presence in major cities and regional hubs.
We have our own private portfolio we don’t manage exterior clients properties. However if you have a property you want sell we would be happy to discuss.
We use a combination of market research, local demand analysis, and property-specific factors (such as location, size, and amenities) to provide accurate and competitive rental valuations.
Yes, many of our properties have been used as filming locations. We can match production companies with unique spaces that fit their creative requirements.
Our services include tenant sourcing, lease negotiations, rent collection, property maintenance, compliance management, and tailored asset strategies to maximise returns.
We combine local expertise with hands-on management and a client-first approach. Our focus is not only on maintaining properties but also on enhancing their long-term value.
Yes. We handle all aspects of property management, including service charge administration, repairs, maintenance contracts, and compliance with UK health & safety standards.
We provide tenants with dedicated contact details and an online reporting system to ensure issues are resolved quickly and efficiently.
Simply contact our team to arrange a consultation. We’ll review your property or portfolio and tailor a management package that suits your needs.
Tenant FAQ
You can report issues through our online portal or by contacting our property management team directly. We aim to respond quickly and arrange repairs within agreed service levels.
This depends on the terms of your lease. Generally, landlords handle structural and external repairs, while tenants are responsible for day-to-day upkeep inside their units. Full details are outlined in your tenancy agreement.
Rent can be paid via bank transfer or standing order. Details are provided in your lease and on your tenant account.
If rent is overdue, late payment charges may apply as set out in your lease. We encourage tenants to contact us as soon as possible if they are experiencing difficulties so we can discuss solutions.
Service charges cover shared costs such as cleaning of common areas, security, landscaping, and general maintenance of the building or estate. A breakdown of charges is provided annually.
Any alterations, fit-outs, or signage usually require the landlord’s consent. Please contact us before carrying out any work so we can guide you through the approval process.
Yes, commercial tenants are typically responsible for business rates on their unit. However, some exemptions or reliefs may apply—check with your local council or speak to us for guidance.
Landlords insure the building itself, but tenants are responsible for insuring their contents, stock, and any improvements they make to the property. You may also need public liability insurance.
We’ll contact you well before the end of your lease to discuss renewal options. If you wish to end your tenancy, please refer to the notice period and conditions set out in your agreement.
For urgent issues outside office hours (such as major leaks or security problems), we provide an emergency contact number. This will be shared with you when you move in.